support_guide

Black 322GW digital camera with a round lens and buttons.

322GW

Compact digital 422GW camera with a sleek design and lens.

422GW

A compact black 522GW dashcam with a lens and control buttons.

522GW

622GW Dash cam with a circular lens and gray casing.

622GW

 

It's time to switch - upgrade now!

As of now, you can officially upgrade to the new Nextbase app. It's faster, easier and full of new features. follow the steps below to get going

Upgrade in 4 easy steps

Steps Widget

Step 1

Update "MyNextbase Connect"
Ensure your app is updated to the latest version from the Google Play Store or App Store and open.

Step 2

Upgrade your experience
Once you have opened your app, tap 'Move my Data' and follow the secure, guided transfer.

Step 3

Enjoy your world being protected
Once complete, pair your Dash Cam with the new Nextbase App and enjoy smarter protection on every journey.

Step 4

Explore smart features
Discover intelligent alerts, cloud backup, and live view directly from your connected Dash Cam on the go.
Step 1
Step 2
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Step 4
Nextbase app and dash cam icons with a purple and black gradient background

Finished moving your data?

View step-by-step instructions to pair your Series 2 Dash Cam with Nextbase app

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Finished moving your data?

View step-by-step instructions to pair your Series 2 Dash Cam with Nextbase app

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Download Nextbase app

Watch step-by-step video guides

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Help articles

Download the complete PDF manual

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Get instant answers to your questions

Frequently Asked Questions

You can find additional information below

Do you offer tracking for shipment?

Yes, all our deliveries come with tracking information. You will receive tracking information through email.

 

How long will it take for my order to arrive?

Next working day delivery must be ordered before 8pm the working day before delivery. Parts and accessories are shipped by Royal Mail and can take up to 3 working days.

 

How can I track my order?

You can track your delivery here or using the link sent to you via e-mail.

 

How long do I have to return my order?

All products purchased from Nextbase can be returned within 28-days for free. No questions asked.

 

Do you charge for shipping?

We do not charge shipping for Dash Ca orders. Free Delivery is not available on accessories and parts.

 

Do you offer tracking for shipment?

Yes, all our deliveries come with tracking information. You will receive tracking information through email.

 

How long will it take for my order to arrive?

Next working day delivery must be ordered before 8pm the working day before delivery. Parts and accessories are shipped by Royal Mail and can take up to 3 working days.

 

Can I change my delivery address after placing an order?

Please contact our Customer Service Team if any changes are required to your delivery address.

How can I track my order?

You can track your delivery here or using the link sent to you via e-mail.

 

How long do I have to return my order?

All products purchased from Nextbase can be returned within 28-days for free. No questions asked.

 

Will I lose my data when I move to Nextbase app?

No, if you have any data or settings within your MyNextbase Connect app, select the option to ‘Copy Data’.

 

Is there any charge for the upgrade?

No, the app is completely free, but you can choose to subscribe to a Nextbase Protect subscription.

 

Do I need to upgrade to the Nextbase App now?

For a better and smarter experience with your Dash Cam we would recommend upgrading as soon as possible. MyNextbase Connect app will be discontinued soon.

 

Why should I move to Nextbase app?

Upgrading to the Nextbase App provides you with new features, improved download speeds and continuous connection to your Dash Cam.

 

What Dash Cam does this upgrade support?

322GW, 422GW, 522GW and 622GW are all supported with our upgraded app.

 

Can I upgrade if my other Dash Cam is already connected to the Nextbase App?

Yes, you can upgrade to the Nextbase App if you already have a Dash Cam. However, you can only connect to one device at any one time.

 

Why should I upgrade to Nextbase app?

Upgrade to the Nextbase App for a faster, more reliable experience. Enjoy super fast downloads, improved connectivity, new driving insights and access to the latest features designed to make your Dash Cam smarter than ever.

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Improved download speeds

Reduce the time to download Dash Cam videos by over 50%

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New journey statistics

Get data on your driving and journeys when you join Road Safety Club for free

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New features
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More stable connection

Improved connectivity with your Dash Cam

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All your data moved

Everything will be copied to Nextbase app including your Videos and Settings

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Free upgrade