Delivery, Returns & Repairs
Next Day Delivery
Next Working Day delivery must be ordered before 8pm* the working day before delivery (Weekdays only and Excluding Parts*). Any orders after 8pm will be delivered two working days after the initial order. The couriers we use for Next Working Day deliveries include DPD.
For any delivery queries, please contact our Sales Team at email@example.com.
*We aim to deliver all orders on a next-working day delivery service when ordered before 8pm. This is subject to availability and may take longer if there are DPD delays in your area.
*Parts are shipped via Royal Mail and can take up to 3 working days
*My order hasn’t been delivered, or there has been a mistake - What can I do?
If your item has been damaged in transit, is overdue, or for any other order queries, please call our Sales Team on 0203 195 0877 (UK). Open 09:00-17:30 GMT Monday to Friday.
*Do you deliver to everywhere in the UK?
You can find out if we deliver a product to your postcode when you get to the checkout page, but we do deliver to most areas of the United Kingdom.
*Do you deliver to British Forces Post Office addresses?
Our apologies but due to the nature of our items, we can’t currently deliver website orders to BFPO.
*I’ve ordered multiple items, will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. Please wait until your delivery due time has passed before contacting us.
*Do you have any delivery restrictions?
We do not deliver outside of the United Kingdom. We do not currently offer any international delivery options. If you are outside of the UK and wish to purchase Nextbase products, please contact our Sales Team who can advise on authorised retailers in your region: firstname.lastname@example.org.
RETURNS & REFUNDS
Returning a product if you’ve changed your mind.
If you've changed your mind and need to return an item, we've extended our returns policy - any product can be returned up to 30 days from purchase for refund or exchange.
In-line with our returns policy, your item(s) needs to be:
- In its original packaging with all accessories.
- With its proof of purchase
- In a resaleable condition
- You’ll also need to return any free items that came with the product
The postage cost of returning these item/s to us would not be refunded by Nextbase.
What counts as proof of purchase?
Any of the below:
- Confirmation email
- Email receipt
- Order number
- Bank or Card Statement used to purchase online
- In some circumstances, your email address, full postal address and full name may also be used as proof of purchase when this can be tracked via our Sales system.
For any return or refund queries, please contact our Sales Team at email@example.com.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please contact us with proof of purchase and we’ll exchange or refund it. This postage cost would be paid for by Nextbase. Please contact our Sales Team directly on 0203 195 0877 (UK).
Please note a replacement can only be arranged upon receipt of the faulty goods, unless otherwise stated.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. If something goes wrong with your camera, our Support Team are on hand to help. Our engineers are available on Live Chat, or via email at firstname.lastname@example.org .
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Please see our warranty information here
REPAIRS & SPARE PARTS
Please see our spare parts website if you require any spare parts for your camera: https://nextbaseparts.co.uk/
If you have any queries about how your product functions, you can find our manuals, software, firmware, FAQs and Help Videos for each product on our dedicated Support Pages. These can be found here:
*Can my camera be repaired?
If something goes wrong with your camera, our Support Team are on hand to help. Our engineers are available on Live Chat, or via contact form