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InSight Connect

Nextbase InSight Connect

Nextbase InSight Connect

Nextbase InSight Connect: better maps and safer roads, built on Privacy by Design

Nextbase InSight Connect helps mapping providers and transportation departments keep maps accurate, fix roads and related hazards faster. It's built on Privacy by Design: faces and license plates are redacted and permanently destroyed before processing.

Privacy by Design is the philosophy behind Nextbase InSight Connect. We solved for privacy first, before we delivered a single image, and every decision since starts with the same questions: does it help make journeys safer, does it improve road efficiency, does it protect the people on the road, and does it meet the privacy laws where we operate, national and local? If the answer to any of them is no, it isn't part of InSight Connect.

Our Privacy by Design promises

Faces and license plates redacted, with those pixels permanently deleted before processing
No license plate reading
No facial recognition or biometric identification
Never sold to police or other law enforcement
No law enforcement access: no accounts, search tools or remote access to cameras
No continuous uploads or bulk storage of video
No monitoring or recording of the vehicle's driver
Encryption keys stay exclusively with Nextbase

At Nextbase, we want the roads we all share to be safer and proactively maintained. Maps and transportation agencies are always racing to keep up with roads that change every day: a new stop sign, a detour, a fallen tree or a guardrail that's been hit. Finding those changes usually means sending crews out to look.

InSight Connect offers a modern approach that's both faster and more efficient. We fit connected Nextbase cameras, built on Privacy by Design, in partner fleets that already drive the same roads every day. A mapping provider or transportation agency requests only the short clip it needs. Faces and plates are permanently destroyed before processing, and forbid publishing clips online.

We built InSight Connect on Privacy by Design: privacy is engineered into the camera and the platform from the start, not added afterward. You should be able to see exactly how that works, what InSight Connect is for and what it will never be used for. That's what this page is for.

What InSight Connect is for

InSight Connect has one job: helping the organizations that map and maintain roads see what has changed.

What the imagery is used for

  • Keeping maps accurate: new or changed signs, speed limits, turn restrictions, detours and new roads
  • Automating identification of road hazards and infrastructure changes: potholes, faded lane markings, hidden or damaged signs, weather-related hazards like flooding, and damaged guardrails
  • Planning repairs and smart, proactive dispatch, so crews can fix a problem on the first truck roll, cutting the lengthy cycle times of multiple trips to find a hazard and then fix it

Who uses it

  • Mapping and navigation providers
  • State and local departments of transportation and other road authorities
  • The infrastructure engineering firms that work to automate roadway safety
  • Energy utilities
  • Emergency management agencies, for storm and flood response

Law enforcement is not a customer and has no access to InSight data.

How it's funded

These organizations pay Nextbase for access to redacted, privacy-compliant road imagery. That's how InSight Connect is funded. It's also why we keep its purpose narrow: the program only works if people trust it.

Privacy by Design, step by step

Privacy by Design means privacy is engineered into the camera and the platform from the start, with protections on by default, rather than added after footage has been collected. Here's what that looks like, step by step.

01

Only the road-facing camera is operative.

The cabin camera and microphones are permanently disabled, so there's no video of the driver and no audio. The road camera also turns off in designated areas, such as a partner's own depots and facilities, so nothing is recorded there.

02

Faces and license plates are redacted and permanently deleted before processing.

Before any video is processed, pixels containing faces and license plates are permanently destroyed. They aren't blurred and cannot be restored.

03

Nothing streams.

Cameras don't upload video continuously or store it in bulk. They send only a small index of where and when they've recorded the road, so partners can see what's available.

04

Video moves only when it's needed.

A road agency might want to check a pothole someone reported or confirm that a stop sign has gone missing. A mapping provider might need to see whether a new speed limit sign is up. They request that stretch of road at that time, and only then does the camera send a short, silent clip, usually about eight seconds long.

05

Requests are limited.

We cap how often imagery can be requested from the same vehicle, so the system can't be used to follow where a vehicle goes.

06

Files are encrypted.

Every file stored on the camera is encrypted individually, and the keys stay with Nextbase.

07

Clips don't stick around.

Clips in our cloud are deleted within 24 hours of delivery. Cameras record over their own encrypted storage on a rolling basis, typically within about 30 days.

Law enforcement has no access

Not a customer, no access.

Law enforcement is not a customer of InSight Connect and has no access to it. Police and other agencies have no accounts, no search tool, no live view and no remote access to our cameras. We don't sell, license or share InSight data with them.

No help with routine police matters.

The only exception we will consider is an emergency involving an imminent threat to someone's life, and only with a court order or equivalent legal authority. Our legal and privacy teams review every request.

Even then, faces and plates are already gone.

Anything we provide, under any legal process, has faces and license plates permanently destroyed. There is no unredacted version for us to hand over.

Encryption keys stay exclusively with us.

We never hand over encryption keys voluntarily, and we will contest any legal demand for them.

Frequently asked questions

Which fleets carry InSight Connect cameras?
Right now we're deployed with partners including Geopost Vision in Europe and USPS in the US. In every partner vehicle, the camera sits inside on the dashboard, facing the road. Only the road-facing camera works: the cabin camera and microphones are permanently disabled, the camera turns off at partners' own facilities, and it isn't used to monitor drivers. Every protection on this page applies. Partners may also publish their own privacy policies for their programs, such as Geopost Vision's.
Is InSight Connect a license plate reader?
No. It doesn't read, log or index license plates, and plates are permanently destroyed on the camera before any video leaves the vehicle.
Is footage from Nextbase dash cams that people buy part of InSight Connect?
No. InSight Connect uses only cameras installed in partner fleets. Footage from a Nextbase dash cam you own belongs to you and stays under your control. Our consumer dash cams record clear video so you can see a plate in your own footage after a crash, but they don't read or log plates, and that footage is never part of InSight Connect. Owners can choose to join our Road Safety Club, a separate opt-in program with its own page and privacy policy.
Can it be used to track my car or follow where I go?
No. Everything we share is anonymized and can't be used to track you. License plates are removed, there's no searchable record of vehicles, and we limit repeated requests for imagery from the same vehicle so it can't be used to follow anyone.
Does it record people's homes?
The camera sees what any driver sees from the road. Requests are for specific road features, like a sign or a damaged guardrail, and faces and license plates are removed before any clip is shared.
Is the imagery published online?
We forbid the publishing of imagery online. We provide clips only to partners that align to our mission of safer and more efficient roads – any data shared is always stripped of PII (faces and licence plates deleted)
Who pays for this?
Partners pay Nextbase for access to redacted road imagery. Law enforcement is not a customer and has no access.
I was just driving or walking past. Did anyone ask my permission?
No one can practically ask everyone on the road, so InSight Connect is built to protect people who never signed up: road-facing cameras only, faces and license plates destroyed on the camera, clips sent only on request and deleted from our cloud within 24 hours of delivery. Privacy law allows this approach, known as legitimate interest, when it's done with these safeguards. If you think a clip shows you, you can ask us to look into it using the contact details below.
Could police get footage from a camera in a fleet vehicle?
Not through us for routine matters. We give no one remote access to cameras. In an emergency involving an imminent threat to life, backed by a court order, anything we provide still has faces and license plates permanently destroyed. Footage on the camera's own memory card is encrypted and recorded over on a rolling basis, and the keys stay with Nextbase.
How accurate is the redaction?
Very accurate, but no automated system is perfect. If you think a clip shows you or your vehicle, contact us using the details below and we'll look into it.
Nextbase is a UK company. Who looks after US data?
Nextbase is headquartered in the UK, and our privacy program is built to meet privacy laws wherever we operate, from the UK and EU General Data Protection Regulation (GDPR), among the strictest in the world, to US federal and state law. US imagery is stored in the United States and handled in compliance with applicable US laws on personally identifiable information (PII).

Ask about your data

If you think you appear in InSight Connect imagery, want a clip removed or have a question about how imagery is used, contact us:

Email our Data Protection Officer at compliance@nextbase.com

Tell us the date, approximate time and location, and we'll check what we hold and respond under applicable privacy laws and regulations. Because faces and plates are destroyed before any video leaves the camera, in most cases we hold nothing that identifies you. We'll still look into every request.

Learn more

InSight Connect Privacy Policy
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