iQ Support

Below you'll find everything you need for iQ including any manuals, firmware, FAQs and tutorials.

iQ Support

Below you'll find everything you need for iQ including any manuals, firmware, FAQs and tutorials.

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How can we help?

Setup & Installation help

Step-by-step instructions for quick and easy installation
View Instructions

Updating your firmware

Step-by-step instructions for quick and easy Update
Learn how to update

Downloading a video

Step-by-step instructions for quick and easy downloads
View instructions

Knowledge Base

Getting Started with iQ

Nextbase iQ: Connect via OBD or fuse box, link app, update, and mount. Choose a smart plan to finish setup.

How to install the Nextbase iQ Smart Dash Cam in your vehicle

Use OBD for easy install or hardwire to a live fuse for smart features. Mount the iQ behind your rearview mirror.

How To Scan The QR Code When Setting Up Your iQ

Level phone, clean lens, 30cm gap.Remove film, allow app access. If stuck, restart iQ and app.

Do I need to format the SD card in my iQ?

Explains SD card formatting, why it’s important, how to do it in the app, and issues if not done regularly.

How To Set Up Home Wi‑Fi Connect On Your iq

Explains Home Wi-Fi Connect on your iQ Dash Cam and how to set it up for faster, reliable video downloads.

iQ Sounds

Explains why your iQ Dash Cam makes sounds and how to turn iQ sounds on or off in the app.

What does the Status shown in my iQ app mean?

iQ status shows if your device is online, in security mode, or offline, based on power and 4G connectivity.

Exposure

Explains exposure on your iQ Dash Cam, how to adjust it in the app, and fix videos that are too bright or dark.

IQ Firmware Release 5.5.4

Nextbase iQ firmware updates cover connectivity, image quality, Guardian Mode, radar, camera fixes, and performance improvements.

What is Privacy Mode on your iQ Dash Cam?

Learn how Privacy Mode stops your iQ from recording inside your vehicle while keeping front and rear cameras recording outside.

Understanding File Names & Storage On Your iQ

This article explains iQ video storage, cloud uploads, and how to read file names for recordings.

App Permissions & Notification Settings For Your iQ

iQ app permissions enable key features like notifications, GPS, and Wi-Fi; customise alert preferences anytime in Notification Centre.

How To See And Manage Your Nextbase iQ Subscription

Manage your iQ subscription in the app — view details, change payment, upgrade, downgrade, or cancel under the More tab.

How do I find videos in my iQ app?

iQ videos are stored on the SD card and viewable in the app via Events, Library, and Downloads tabs, sorted newest first.

Sharing Videos

iQ lets you share library videos by downloading to your phone, or share cloud-uploaded events directly via the Events tab.

Date & Time Settings

Auto-syncs via 4G/GPS. To set manually, toggle off 'Auto Date' in settings. Auto  overrides manual

Driving Event Detection

Driving Event Detection monitors harsh braking, acceleration, and cornering — adjust sensitivity in the iQ app to suit your vehicle.

Payments

Explains iQ subscription payments, accepted methods, how to update details, and fix payment or renewal issues.

Guardian Mode

Guardian Mode : Set speed and location limits and get app alerts if they’re exceeded.

Managing your iQ Account

Edit name, email, or pass. Update payments in the More tab. Manage all profile details easily.

How to use voice commands on your iQ Dash Cam

Control iQ hands-free. Say "Hey Dashcam" to protect files, start Witness Mode, or toggle audio.

How to share your iQ with family or friends

Share iQ with 4 users on Protect Plus. Scan QR in settings to add. Shared users can't delete clips or pay.

What is Low Car Battery Mode?

Cuts power if car voltage drops. Adjust in app settings. Check car manual before changing.

Smart Sense Parking

Radar alerts for parked motion/impact.  Adjust sensitivity and voltage in-app to fix false triggers.

Witness Mode

Live stream to contacts. Say "Hey Dashcam" to start. Add your contacts in the More tab to get alerts.

What is Emergency SOS on your iQ Dash Cam?

Auto-alert responders
if you're unresponsive. Shares GPS and medical data via the iQ app.

Motion Sensitivity & Radar Settings On Your iQ

iQ Motion Sensitivity uses front and rear radar to detect movement, with adjustable range in the app (subscription required).

How To Update Your iQ Firmware

Update your Nextbase iQ firmware via the app to add features, fix bugs, improve connections & add languages. Open menu > iQ Settings > Update.

Which countries will my iQ work in?

iQ 4G works in specific regions (North America, Europe, or Australasia). Cloud features depend on your device model and supported network coverage.

How to find spare parts for your iQ

This article explains where to buy official spare parts and accessories for your Nextbase iQ Smart Dash Cam.

How To Reboot Your iQ Dash Cam

This article explains why you might need to reboot your Nextbase iQ Dash Cam and how to restart it using the small button on the unit.

Nextbase Service Centre Terms and Conditions (UK)

Nextbase Service Centre UK Terms and Conditions explain the repair process, including how to qualify for a repair, obtaining an RMA number, warranty and out-of-warranty procedures, physical damage exclusions, payment requirements, device testing, turnaround times, and return delivery policies. It also outlines replacement options for beyond-economical-repair cases, repair warranties, recycling procedures, and guidelines customers should follow when sending a dash cam for service or evaluation.

Download Center

Manuals

Choose your manual from the dropdown to download.

Firmware

Here you can find the latest firmware for your iQ Smart Dash Cam.

Updating instructions here.

Mobile Apps

The latest version of the Nextbase iQ mobile app can be downloaded from the Google Play Store or Apple App Store.

The minimum phone requirements are: Android 8 or above and iOS 15 or above.

 

Videos

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How to install your iQ
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Emergency SOS
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Smart Sense Parking
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Witness Mode
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Guardian Mode
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Supported accessories for your iQ

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