When an incident is detected, the Emergency SOS* system will go through an anti-false-positive master process. If this master process completes, the phone enters a ‘beacon’ mode, where if the phone remains still or is unanswered then the emergency alert is sent.

The emergency alert that is sent to the integrator and emergency services includes GPS location and heading as standard, but also other personal details such as medical history,
blood type and allergies.

When an incident is detected, The MyNextbase Emergency SOS* service is designed to alert the emergency services in situations where the user has been involved in an accident rendering them incapable of alerting the emergency services themselves.

The service will not alert the emergency service of all accidents – they will not be notified of low-speed incidents, for example, nor accidents after which the alert notification process is cancelled before the emergency services are notified (for example where the user cancels the alert because they are not incapacitated following the accident).

*Emergency SOS is only available as a subscription feature on cameras that display the ESOS symbol on the giftbox and website. The ESOS service shall not function without signing up to the subscription scheme.